Select Language

Privacy Policy

User Privacy Statement
Hayat Kimya Pakistan (Private) Limited ( “Hayat Kimya” or “Our” or “Us” or “We” or “Company”) collects information about you when you use Our mobile applications, websites, and other online products and services (the “Services”) and through other interactions and communications you have with Us. This privacy policy (the “Privacy Policy”) sets out the basis on which any information, including personal data, We collect from you, or you provide to Us will be processed by Us. Each time you access or use the Services or provide Us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.
Please note: This Privacy Notice does not apply to, and Hayat Kimya is not responsible for, any third-party websites which may be accessible through links from this website. If you follow a link to any of these third-party websites, they will have their own privacy policies and you will need to check these policies before you submit any personal data to such third-party websites.
I.Scope and Application
This Privacy Policy applies to persons anywhere in the world who access or use Our Services (“Users”).
II.Collection of Information
Information provided by Users
We collect information you provide directly to Us through your access or use of the Services, such as when you access our website, request on-demand services, contact customer support, take part in customer satisfaction surveys; make use of complaint centres, you visit Company sites and premises or otherwise communicate with Us. We may also obtain data through cookies for the purposes of conducting information security processes, auditing and improving user experience; This information may include, but is not limited to, your name, email address, phone number, postal address, profile picture, payment method, IP address, browser information, financial and credit card information, and other information you choose to provide.
Please note that We do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as We require that all users represent to Us that they are at least 18 years old.
Information We collect through the use of Services
When you use Our Services, We collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that We collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth-date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”).
We also process Personal Data if you participate in Company campaigns and social responsibility projects for the purpose of promoting and advertising of these activities.
We also use GPS technology to determine your current location. Some of Our location-enabled Services require your Personal Data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.
Information We collect from other sources
We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:
  • If you choose to link, create, or log in to your account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate application or website that uses Our API (or whose API We use), We may receive information about you or your connections from that website or application.
  • We collect information about details of your qualifications, skills, experience and employment history and other related data when you apply for a job or internship to Hayat Kimya, for the purpose of evaluating your application and conducting HR processes;
  • If you make a notification to the Company’s ethics, we collect your personal data and the documents you submitted for investigation of conducting the relevant notification.
III.Use of Personal Information
We may use Personal Data which you provide to Us or We collect from you to:
  • Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide Services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate Users, and send product updates and administrative messages;
  • Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends;
  • Send you communications We think will be of interest to you, including information about products, services, promotions, news, and events of Hayat Kimya and other companies, where permissible and according to local applicable laws; and to process contests, sweepstakes, or other promotional entries and fulfil any related awards;
  • Notify you about changes to our Services;
  • Keep Our Services safe and secure; and
  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
IV.Storage and Transfer of Personal Data
You agree that we have the right to transfer the Personal Data described in this Privacy Policy to and from, and process and store it in, the Republic of Pakistan, or any other country that We in our sole discretion desire to transfer to, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, We will take appropriate measures to protect your Personal Data in accordance with this Privacy Policy. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your Personal Data is treated securely and in accordance with this Privacy Policy.
To preserve the integrity of Our databases, to carry out on-going Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, we retain Personal Information and Demographic Information submitted by Users for a reasonable length of time. Hayat Kimya is not responsible for the accuracy of the information you provide, and will modify or update your Personal Information in Our databases upon your request. If required by law or at your request, We will erase or archive from active use your Personal Information. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to Hayat Kimya may be used by the Us in accordance with applicable laws, this Privacy Policy and Our Terms of Service.
V.Sharing of Personal Data
We may share Personal Data which we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:
Through Our Services
We may share your Personal Data:
  • With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or Us;
  • With third parties with whom you choose to let us share your Personal Data, for example other applications or websites that integrate with Our API or Services, or those with an API or Service with which We integrate.
VI.Other Important Sharing
We may share your Personal Data:
  • With Hayat Kimya’s subsidiaries and affiliated entities;
  • With consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on Our behalf or to perform any contract We enter into with them;
  • In response to a request for information by a competent authority if We believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
  • With law enforcement officials, government authorities, or other third parties to enforce or apply Our Terms of Service, to investigate potential breaches or if We believe your actions are inconsistent with Our Terms of Service, or to protect the rights, property, or safety of Hayat Kimya or others;
  • With third parties in connection with, or during negotiations of, any merger, sale of Hayat Kimya’s assets, consolidation or restructuring, financing, or acquisition of all or a portion of Our business by or into another company;
  • If we otherwise notify you and you consent to the sharing; with third parties in an aggregated and/or anonymized form which cannot reasonably be used to identify you
Hayat Kimya carries out its operations and obligations with strict adherence to the laws of the land and applicable policies. Please note that any website hosted within Pakistan, may have to disclose their records by the orders of courts or government agencies for the purpose of civil, criminal or administrative matters. Similarly, Hayat Kimya may be required to disclose personal information in response to valid legal orders such as search warrants, subpoena or court orders, and lawful directives/Authority Requests including such requests from Pakistan Telecommunication Authority, designated law enforcement agencies and other governmental functionaries as part of its license obligations as and when required. In line with best global and local practices, Hayat Kimya strongly believes in protecting legal rights and maintaining the highest level of transparency when it comes to its stakeholders and customers, without compromising on its obligations to maintain confidentiality of sensitive information.
VIII.Your Choices
Access to Information
We will comply with an individual’s requests regarding access, correction, and/or deletion of Personal Data that We stores in accordance with the applicable law and this Privacy Policy.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. If We make significant changes in the way We treat your Personal Data, or to the Privacy Policy, we will provide you notice through the Services or by some other means, such as via email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this Privacy Policy for the latest information on Our privacy practice.
IX.Security Precautions
Hayat Kimya makes every effort to ensure that your Personal Data is secure on its system. Our staff is dedicated to maintaining Our Privacy Policy as set forth herein. However, please note that no data transmission over the internet can be 100% guaranteed to be secure. As a result, We cannot guarantee the security of any Personal Data that you transmit to Us, and you do so at your own risk. If you have any further questions on this issue, please refer to our Terms of Service. To the extent permitted by the applicable law, We expressly disclaims any liability that may arise should any unauthorized individuals obtain the Personal Data you submit to Us.
X.Limitation of Liability
We shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damages related to, in connection with, or otherwise resulting from any of Our acts or omissions in connection with this Privacy Policy.
If any provision of Privacy Policy is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this Privacy Policy, but the legality, validity and enforceability of the other provisions of this Privacy Policy shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this Privacy Policy. This Privacy Policy constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.
XII.Reserved Matters
Hayat Kimya reserves the right to modify, terminate or suspend the Services at any time without prior notice due to any changes in Our internal policy or the applicable laws or any breach of the Term of Service or this Privacy Policy by you, or for any reason whatsoever. You may terminate your account by submitting a request to Us. You shall remain responsible for all activities that occurred prior to termination of your account. Further, We shall also reserve the right to suspend your account without any notice to you in the event that We suspect that your account is being used in a manner so as to cause nuisance or prejudice to Us or any other persons.
XIII.No Representations and Warranties as to Service
We will not be liable for any failure to provide the Services or perform any obligations, if the performance is prevented, hindered or delayed as a cause of any event arising due to any cause beyond the reasonable control of Hayat Kimya and in such case its obligations shall be suspended for so long as the event continues.
XIV.Governing Law and Jurisdiction
This Privacy Policy is governed by and to be construed under the laws of the Islamic Republic of Pakistan. Any and all disputes arising from this Privacy Policy shall be governed by the exclusive jurisdiction of the Courts in Lahore.
XV.Acknowledgement and Consent
By using the Services, you acknowledge that you have read and understood this Privacy Policy and the Terms of Service and agree and consent to the use, practice, processing and transfer of your personal data by us as described in this Privacy Policy.
XVI.Contact Us
If you have any question, comments and requests related to this Privacy Policy, or if you have any complaints related to how We process your Personal Data please contact us at info@hayatkimya.pk